Grievance Redressal

Last updated: 29 May 2026

Things go wrong. Our grievance procedure exists so that when they do, you have a clear, time-bound path to resolution. We publish it in line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021 and the Digital Personal Data Protection Act 2023.

1. What you can raise here

Misleading listings, fake suppliers, fraud, harassment or spam by another user.
Disputes about platform fees, billing or refunds (after a first response from billing support).
Privacy complaints — incorrect data we hold about you, a refusal of a data-access request, or any concern about how your data is processed.
Quality, delivery or warranty disputes with another organisation on the marketplace. We can mediate but the underlying contract is between you and the counterparty.
Any concern that didn't reach a satisfactory outcome via in-app support.

2. How to raise a grievance

Email grievance@albarter.com with a clear description, dates, screenshots and any relevant order/RFQ IDs.
You will receive an acknowledgement within 24 hours with a ticket number.
We respond substantively within 15 days for most cases, and within 30 daysfor complex cases that need investigation. We'll tell you which category yours falls into in the first response.
If the response is not acceptable to you, you can request escalation to our Grievance Officer (named below) within 7 days. The officer reviews independently and replies within a further 15 days.

3. Grievance Officer

Name and contact details will be published here when the appointment is confirmed. Until then, please use grievance@albarter.com; the office of the founder reviews every escalation.

4. Independent recourse

If you remain dissatisfied after our grievance process is exhausted, you can approach:

The Data Protection Board of India for privacy matters under the DPDP Act 2023.
The National Consumer Helpline (1800-11-4000) or the relevant consumer forum for consumer-protection matters.
The civil courts at Bengaluru, in line with the governing law clause in our Terms §12.

5. What we don't handle here

Routine product-support questions — use in-app chat or email support@albarter.com.
Bug reports — use bugs@albarter.comor the “Report a bug” option in the app footer.
Sales and partnership questions — use hello@albarter.com.

6. Changes

We update this page when our process or service levels change. The “Last updated” date at the top reflects the most recent change.

Grievance Redressal

Last updated: 29 May 2026

1. What you can raise here

Misleading listings, fake suppliers, fraud, harassment or spam by another user.

Disputes about platform fees, billing or refunds (after a first response from billing support).

Privacy complaints — incorrect data we hold about you, a refusal of a data-access request, or any concern about how your data is processed.

Quality, delivery or warranty disputes with another organisation on the marketplace. We can mediate but the underlying contract is between you and the counterparty.

Any concern that didn't reach a satisfactory outcome via in-app support.

2. How to raise a grievance

Email grievance@albarter.com with a clear description, dates, screenshots and any relevant order/RFQ IDs.

You will receive an acknowledgement within 24 hours with a ticket number.

We respond substantively within 15 days for most cases, and within 30 daysfor complex cases that need investigation. We'll tell you which category yours falls into in the first response.

If the response is not acceptable to you, you can request escalation to our Grievance Officer (named below) within 7 days. The officer reviews independently and replies within a further 15 days.

4. Independent recourse

If you remain dissatisfied after our grievance process is exhausted, you can approach:

The Data Protection Board of India for privacy matters under the DPDP Act 2023.

The National Consumer Helpline (1800-11-4000) or the relevant consumer forum for consumer-protection matters.

The civil courts at Bengaluru, in line with the governing law clause in our Terms §12.