Cancellation & Refund Policy

Last updated: 29 May 2026

Two different things are easily confused in a B2B marketplace — platform fees (what you pay Albarter) and goods/services payments (what a buyer pays a supplier). This page covers both, in that order.

1. Albarter platform fees

1.1 Subscriptions and plans

• Monthly and annual plans renew automatically until you cancel. You can cancel at any time from your billing settings; the cancellation takes effect at the end of the current billing cycle.
• We do not pro-rate unused portions of a billing cycle on voluntary cancellation. The plan stays active until period end.
• If we materially degrade a paid feature, you can request a pro-rated refund of the affected period by writing to billing@albarter.com.

1.2 One-time and add-on charges

• One-time purchases (e.g. featured listing slots, premium verification, contract-manufacturing assistance) are refundable in full if you cancel before delivery has begun.
• Once a deliverable has been produced or work has started, refunds are not available except under §1.3.

1.3 When we refund

We will refund a platform fee where:

• You were charged in error.
• Duplicate payment was made for the same plan or one-time purchase.
• A paid feature was materially unavailable for more than 48 hours in a billing cycle.
• We close your account for our own reasons (not for breach of our terms).

1.4 How refunds are processed

• Refunds are sent back to the original payment method (NEFT/IMPS for bank transfers, UPI ID for UPI, card for card payments).
• Bank credit timelines are outside our control — typically 5–10 business days.
• Refunds will be reduced by any taxes already remitted on the original payment that cannot be recovered.

2. Payments between buyers and suppliers

Albarter does not sell, manufacture or warehouse goods. When a buyer pays a supplier for an order placed through the marketplace, that is a transaction directly between the two organisations.

The following applies:

• Cancellation — Once a purchase order has been accepted by the supplier, cancellation is governed by the terms quoted by the supplier and any negotiated changes captured in the negotiation room. Buyers may owe the supplier reasonable compensation for work-in-progress or pre-purchased materials.
• Refunds for goods — Quality disputes, short delivery, damage and warranty claims are between the buyer and supplier. Albarter may help mediate but is not a party to the contract.
• Escrow services — Where Albarter offers escrow as a paid feature, refunds from escrow follow the escrow agreement signed for that order, which is more specific than this policy and takes precedence for those funds.
• Chargebacks— Buyers should attempt good-faith resolution with the supplier and use our grievance process before initiating a chargeback. Frivolous chargebacks may result in restrictions on the buyer's account.

3. How to request a refund

1. Log into Albarter and open the relevant order or subscription in your billing settings.
2. Click “Request refund”, choose a reason, and add any supporting documents.
3. Our billing team responds within 3 working days for clear cases. Cases that need verification can take up to 14 days.
4. If you can't use the in-app option, email billing@albarter.com with the order or invoice number, the amount, the date and the reason.

4. Disputes about a refund decision

If you disagree with a refund decision, escalate via our Grievance Redressal process. Our grievance officer reviews escalations within 30 days.

5. Changes to this policy

We update this policy when our refund practices change. The “Last updated” date at the top reflects the most recent change. Material changes are notified by email and flagged in-app for at least 30 days before they take effect.